Privacy and Cookie Policy for Studio Ageli
1. Introduction
Welcome to our Privacy and Cookie Policy. Studio Ageli operates the website www.studioageli.co.uk and is committed to protecting and respecting your privacy. This policy explains how we collect, use, and look after your personal data when you visit this website, contact us, or use our architectural services.
2. About Us
For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the data controller is Studio Ageli Ltd. You can contact us using the details below:
Email: [email protected]
Phone: 020 7485 3632
Address: Studio Ageli, 26 West Hill, London, SW18 1RU
3. The Data We Collect About You
We may collect and process the following types of personal information:
- Identity Data: Your name, title, or business name if you contact us directly.
- Contact Data: Email address, telephone numbers, and billing or project addresses.
- Technical Data: Your internet protocol (IP) address, browser type, time zone setting, operating system, and information about how you interact with this website.
4. How We Collect Your Data
Your data is collected in two main ways:
- Direct Interaction: You give us your details when you fill out a contact form, email us, or call us to discuss a project.
- Automated Technologies: As you move through the website, technical data about your equipment and browsing patterns is automatically collected via Google Analytics and Mouseflow.
5. How We Use Your Personal Data
We will only use your data when the law allows us to. Most commonly, it is used to:
- Respond to your enquiries or prepare architectural project proposals.
- Improve the website layout, usability, and performance based on user behaviour.
- Comply with a legal or regulatory obligation in the UK.
Data Protection Complaints Procedure
If you are unhappy with how your personal data has been handled, stored, or processed, you have a statutory right to make a formal data protection complaint directly to us.
In line with the UK data protection regulations, we handle internal complaints using the following procedure:
How to file a complaint
Please submit your complaint in writing via email to [email protected]. You do not need to use formal legal jargon; simply state clearly what your concern is regarding your data. If you are submitting a complaint on behalf of someone else, we will verify that you have explicit authorisation to act for them before proceeding.
Our statutory response timeline
- Acknowledgement: We will formally acknowledge receipt of your data protection complaint within 30 days of receiving it.
- Investigation: We will look into your concern without undue delay. The investigation will be reasonable and proportionate to the complexity of the matter.
- Progress Updates: If the inquiry requires more time due to complex technical issues, we will keep you updated on progress and any expected timelines.
- Outcome: We will provide you with the final outcome of the investigation in writing without undue delay.
Escalation to the Information Commissioner’s Office (ICO)
The UK data protection framework expects individuals to use this internal complaints process to resolve issues directly before escalating them. However, if you remain dissatisfied with the final outcome, or if we fail to respond within the proper timelines, you have the right to lodge a complaint with the UK supervisory authority:
- Authority: Information Commissioner’s Office (ICO)
- Website: https://ico.org.uk
- Helpline: 0303 123 1113
Cookies Used on This Site
This website uses cookies to distinguish you from other users. This helps to provide you with a smooth browsing experience and allows us to see how the site is performing so we can make improvements.
What are cookies?
Cookies are small text files placed on your computer, smartphone, or tablet by websites that you visit. They are widely used to make websites work, or work more efficiently, as well as to provide analytics data to the site owner.
Consenting to cookies
When you visit the website for the first time, a cookie banner will appear. Non-essential cookies (such as analytics and session tracking) will only be deployed if you explicitly click to accept them. You can alter or withdraw your consent at any time via your browser settings.
Analytics and Tracking Cookies
The table below outlines the exact cookies set across this website by our primary analytical tools, Google Analytics and Mouseflow:
| Provider | Cookie Name | Purpose | Expiration | Type |
|---|---|---|---|---|
| Google Analytics | _ga | Registers a unique ID used to generate statistical data on how a visitor uses the website. | 2 years | Persistent |
| Google Analytics | _gid | Registers a unique ID used to generate statistical data on how a visitor uses the website across a single session. | 24 hours | Persistent |
| Google Analytics | _gat | Used to throttle the request rate to limit data collection on high-traffic elements. | 1 minute | HTTP Session |
| Mouseflow | mf_user | Checks if the user is a first-time or returning visitor via a simple binary toggle. No personal info is held. | 90 days | Persistent |
| Mouseflow | mf_[session] | Identifies the active browser session to track navigation paths and engagement while on the site. | Ends with session | HTTP Session |
| Mouseflow | _mflang | Stores the country code calculated from the IP address to determine the language preferences for the visitor. | 3 weeks | Persistent |
How to manage cookies via your browser
You can block or delete cookies by activating the setting on your internet browser that allows you to refuse the setting of all or some cookies. Please note that if you use your browser settings to block all cookies (including essential ones), certain parts of the website may not function perfectly.